FAQ
Frequently asked questions and knowledge base articles about Fanvil IP phones and security products. Articles open on fanvil.com.
IP Phone-Advanced features · 13 articles
- Introduction of Miracast Function (opens in a new tab)
- Use USB flash disk to record automatically on the phone (opens in a new tab)
- Multicast function introduction and use (opens in a new tab)
- SIP Hotspot (opens in a new tab)
- How to set up high-end phone video decoding and playback (opens in a new tab)
- How to create and edit custom ringtone files and import phone and configuration instructions (opens in a new tab)
- How to use Bluetooth external line (opens in a new tab)
- Use of Fanvil Telephone Programmable Key Function (opens in a new tab)
- The phone displays abnormal BLF status (opens in a new tab)
- Fanvil phone Use of softkey key function (opens in a new tab)
- SIP Server Main backup function and configuration introduction (opens in a new tab)
- Fanvil Feature Sync Function (opens in a new tab)
- Phone recording function instructions (opens in a new tab)
IP Phone-Call type · 10 articles
- Troubleshoot and solve the problem that the phone cannot be connected after off-hook (opens in a new tab)
- Fanvil IP phone How to reject anonymous calls (opens in a new tab)
- Voice single pass or double pass (opens in a new tab)
- The echo problem during the call (opens in a new tab)
- No sound from the handle or headset after a call (opens in a new tab)
- Cannot connect the phone when off-hook (opens in a new tab)
- Advanced phones cannot hold or transfer calls through some pbx (opens in a new tab)
- Phone incomingoutgoing call display (opens in a new tab)
- Fanvil IP Phone Can't hang up the call normally (opens in a new tab)
- Fanvil IP phone Turn off the beep sound of the phone (opens in a new tab)
IP Phone-Basic function · 15 articles
- Three-party conference function introduction (opens in a new tab)
- The desktop displays the SIP line extension number or custom display content settings (opens in a new tab)
- Set the phone's default headset mode (opens in a new tab)
- Phone time setting instructions (opens in a new tab)
- Phone set Voice Message (opens in a new tab)
- Phone IP direct dial function use (opens in a new tab)
- Introduction to call transfer function (opens in a new tab)
- Introduction to call hold function (opens in a new tab)
- Introduction to call forward function (opens in a new tab)
- Introduction of auto answering function (opens in a new tab)
- Fanvil-WiFi Instruction_file (opens in a new tab)
- DND function introduction (opens in a new tab)
- Customize web pages and screens and key passwords (opens in a new tab)
- Cancel call log settings (opens in a new tab)
- Call waiting function introduction (opens in a new tab)
IP Phone-Compatible · 10 articles
- Fanvil Compatible EHS Headsets List (opens in a new tab)
- Fanvil Compatible Bluetooth Headsets List (opens in a new tab)
- Fanvil Compatible USB Headsets List (opens in a new tab)
- Fanvil Compatible RJ9 Headsets List (opens in a new tab)
- Plantronics EHS cannot answer the headset button (opens in a new tab)
- Phone power adapter specifications list (opens in a new tab)
- List of IP cameras supported by the phone (opens in a new tab)
- How to choose a compatible RJ9 headset (opens in a new tab)
- Fanvil RJ9 headset and handle line sequence diagram (opens in a new tab)
- Fanvil product power consumption list (opens in a new tab)
IP Phone-Update · 4 articles
IP Phone-Contact · 5 articles
IP Phone-Network · 4 articles
IP Phone-Problem analysis · 11 articles
- SIP registration failure troubleshooting (opens in a new tab)
- Set the static IP address of the Fanvil phone (opens in a new tab)
- Phone System Log Capture (opens in a new tab)
- How to take screenshots of Fanvil IP phone (opens in a new tab)
- How to restore the phone to factory settings (opens in a new tab)
- How to capture network packets on Fanvil phone (opens in a new tab)
- Fanvil phone Ping function (opens in a new tab)
- Fanvil phone export configuration file (opens in a new tab)
- Export flash file in POST mode (opens in a new tab)
- Debugging of abnormal device (opens in a new tab)
- Check the software and hardware version of the phone (opens in a new tab)
IP Phone-Register · 3 articles
IP Phone-Auto provision · 3 articles
Headset-Compatibility · 1 article
Security Products-Advanced features · 4 articles
Security Products-Basic function · 24 articles
- How to connect Fanvil PA with your speakers (opens in a new tab)
- How to connect electrical lock with door phone i20S&i30 (opens in a new tab)
- How to make direct ip calls and remote door opening with i10V and i52W (opens in a new tab)
- How to Check the IP address of i20S & i30 & i31S & i33V (opens in a new tab)
- How to Check the IP address of i12 & i18S & i16V (opens in a new tab)
- How to make direct ip calls with i10V and C600 (opens in a new tab)
- How to Check the IP address of i10 and i10S series (opens in a new tab)
- How to reset i12 & i18S & i16V intercom (opens in a new tab)
- How to Check PA2S's and PA3's IP address (opens in a new tab)
- How to reset PA2S & PA3 (opens in a new tab)
- How to update door phone or intercom under post mode (opens in a new tab)
- How to set Speed Dial in door phones and intercoms (opens in a new tab)
- How to Check PA2's and iW30's IP address (opens in a new tab)
- How to use DSS key to call different numbers at different time (opens in a new tab)
- How to Check PA2S's and PA3's IP address (opens in a new tab)
- How to use the input port on intercom to make a call as DSS key (opens in a new tab)
- How to work with Blacklist feature (opens in a new tab)
- How to Check i53W's IP address (opens in a new tab)
- How to Check i56A's IP address (opens in a new tab)
- How to Check i51W's and i52W's IP address (opens in a new tab)
- How to Check i32V's IP address (opens in a new tab)
- How to change network mode of PA2S & PA3 (opens in a new tab)
- How to change network mode of PA2 & iW30 (opens in a new tab)
- How to change network mode of door phone (opens in a new tab)
Knowledge Base · 29 articles
- About G.729, G.729A, G.729B, G.729AB Introduction (opens in a new tab)
- VLAN Introduction and Phone Configuration (opens in a new tab)
- Upgrade of the Title Logo and Background in Standby Mode of Color Screen Phones (opens in a new tab)
- uaCSTA Configuration Description (opens in a new tab)
- TR-069 Configuration and Support Instructions (opens in a new tab)
- SIP Server PrimaryBackup Function and Configuration Description (opens in a new tab)
- SIP Proxy PrimaryBackup Function and Configuration (opens in a new tab)
- SIP Hotspot (opens in a new tab)
- Phonebook Server Operation Guide and (opens in a new tab)
- LDAP Operation Guide (opens in a new tab)
- Instructions for automatic door opening and closing (opens in a new tab)
- Identifying Calling Numbers by Ringtone (opens in a new tab)
- Firewall Function Configuration and Application (opens in a new tab)
- FDPS（RPS） User Manual (opens in a new tab)
- Fanvil XML Operation Guide (opens in a new tab)
- Fanvil IP Phones Customized Ringtone File (opens in a new tab)
- Fanvil configuration file encryption introduction (opens in a new tab)
- Fanvil BLF List Use Description (opens in a new tab)
- DSS Key Configuration and Use Guide (opens in a new tab)
- Digit Collecting and Dialing Rule Description (opens in a new tab)
- Configuration and Application of Phone and Door Control (opens in a new tab)
- Color screen phone picture upgrade description (opens in a new tab)
- CLIP Selection Mode Description (opens in a new tab)
- Call Recording Configuration and Use Description (opens in a new tab)
- Call Completion Function and Configuration Description (opens in a new tab)
- BroadSoft SCA Server and Terminal Configuration Description (opens in a new tab)
- Auto Provision Description (opens in a new tab)
- Action URL and Active URI Specifications (opens in a new tab)
- 802.1X Environment Establishment (opens in a new tab)